Client Services & Fulfillment Associate
Who We Are:
Venue Kings is the top ticket broker in Canada and continues to grow year over year. Venue Kings has been named one of Canada's Fastest Growing Companies by Growth 500 and ranked on Business In Vancouver’s list of Fastest Growing Companies in BC. We believe that our People are our greatest competitive advantage. We are bold, innovative and are constantly upping our game. If you are looking for a full-time entry level position with growth opportunity, this job is for you.
As a Client Services & Fulfillment Associate, you will monitor orders, intervening as necessary to correct problems and ensure that customers receive appropriate, valid, and authentic tickets in time for their event. The ideal candidate will draw on industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. Client Services and Order Fulfillment is the cornerstone of our company and a platform for learning the ins and outs of the entire industry. This opportunity is a unique experience to build your communication and problem-solving skills on a fast paced and motivated team.
What You’ll Do:
⇒ Monitor queues with open and pending orders to ensure timely fulfillment of all sales and maintain accuracy of tickets
⇒ Troubleshoot technical issues related to order processing and data exchange
⇒ Receive and respond to inbound e-mail and live chats; gather and verify required information; update internal order notes appropriately
⇒ Respond to inquiries from both brokers and customers through email and phone; be proactive in identifying potential order problems and finding resolutions
⇒ Provide real-time assistance on the day of an event; resolve escalated customer complaints with amicable solutions
⇒ Ensure proper security procedures are followed during all customer interactions
⇒ Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information
What You’ll Bring:
⇒ Outstanding communication, attention to detail and organizational skills
⇒ Strong problem solving and issue resolution skills and a friendly attitude willing to take on new challenges and learn
⇒ Ability to work independently with confident decision-making and multi-tasking skills in a fast-paced environment
⇒ Proficient in functional/technical skills; Internet applications, office applications, internal tools
⇒ Ability to prioritize and recognize the most time sensitive tasks
⇒ Maintain professionalism and positively represent the Venue Kings brand
⇒ Flexible schedule with ability to work nights, weekends and some holidays
⇒ Genuine interest in sales, sports, and entertainment
What we offer:
As a member of our team, you will be working in an exciting, growing industry with room for advancement within your career. Venue Kings offers competitive compensation, generous benefits package, monthly credits for attending live events plus a variety of workplace perks. Employees also enjoy our friendly team-oriented environment with casual dress code. Knowledge of sports and entertainment are an asset but not required.
Please send your cover letter and resume to: careers@venuekings.com
