GENERAL INFORMATION

Why not buy from a ticket scalper, auction site, or classified site?
Buying tickets second hand is a risk, respected brokers like Venue Kings will have a guarantee to minimize that risk to the buyer. We get our tickets from venues, respected brokers, and trusted clients to minimize the likelihood of invalid tickets. When opting for the cheapest tickets or untrusted providers you put yourself at risk of buying fake or duplicate tickets and if that happens you have no option for recourse. At Venue Kings we offer a 100% Buyer Guarantee to all our clients. If there are any issues call us from the venue and we will work to rectify the issue, including trying to find replacement tickets for you.

Is my information safe when I buy tickets on VenueKings.com?
Our top priority is to ensure that all our customer’s personal information is kept safe and secure. We do not pass on your information to third parties but rather use it for internal processing to fulfill orders. In addition, Venue Kings is constantly being monitored by McAfee Secure, TRUSTe, and VeriSign Secured to ensure that your information is always kept confidential.

Can I change my account email address?
You can change the email address on your account by signing into VenueKings.com, navigating to “My Account”, and editing your profile.

Where does Venue Kings obtain tickets for sale?
We get our tickets directly from teams through partnership agreements, other professional brokers, and trusted affiliates among others.

When is the latest I can purchase tickets for an event on VenueKings.com?
We recommend buying tickets as early as possible for an event you really want to see. However, usually our tickets will be taken down at the start of the event. If you see tickets on our site you can buy them. Please note that any orders placed after 7:30 PM PST on the day of the event are not guaranteed to be filled, as this is outside our office hours.

What can/can’t I bring to my event?
Each venue has their own policies, please see your venue for more details.

Does my child need a ticket?
Each venue has their own policies regarding what age or height requires a ticket, please see your venue for more details.

Why can't I add more than one set of tickets to my shopping cart?
Unfortunately, our site does not currently have the capability to accommodate multiple ticket orders at once. If you wish to buy tickets to a different event or in a different section, you must place a separate order. However, you will receive 10% in rewards on each order you place to use on a future order.

Is Venue Kings legitimate and reliable?
As a respected broker in the primary and secondary marketplace, we take pride in providing you with the industry’s best prices, extensive selection, and 100% Buyer Guarantee. We have been in business since 2009 and have fulfilled millions of orders for customers. We have extended business hours to make sure we are available before events in case any problems arise.

Can the venue scan my tickets off my phone?
If your ticket is a mobile QR code, you must show your ticket on your phone to gain entry to the event. If your ticket is a regular print-at-home ticket, it is always safer to print it out and take it with you to the event. Most venues have started scanning tickets off mobile devices, but we recommended printing the tickets just in case, or checking with the venue before attending.

Will my purchase be charged in Canadian dollars?
If you are purchasing tickets for an event located in Canada, your order will be charged in Canadian dollars and charged the corresponding tax. If you are purchasing tickets for an event in the United States, you will be charged in US Dollars.

I got a phone call from Venue Kings asking for a picture of my ID, is this legitimate?
Sometimes, our software flags orders as suspicious or fraudulent. This can happen for a number of reasons, most commonly being the credit card used does not match the name on the order, or a mismatch in the address entered. To resolve this, we simply call you and ask you to email us a picture of your ID, sometimes a picture of your credit card as well (with the numbers blocked out). This ensures that you meant to place the order and adds an extra level of security. We guarantee to keep your information confidential and the picture(s) will be confiscated as soon as we’ve verified it is you.

Why do I keep getting an error when buying tickets?
Experiencing an error on Step 4 of the checkout process can be caused by a few reasons. Most commonly, this can happen when the tickets are no longer available. To see if this is the issue, just go back to the event page, refresh, and see if your section and row is still available to be bought. Alternatively, you can get an error due to a mismatch in your credit card information. Make sure your credit card number, expiry, and CVC code is typed in correctly and the address you inputted on step 2 matches the address associated with the credit card, as well as the name on the order. If you are still getting an error and you're sure it's neither of these reasons, please contact us and we will assist you.

Can I sell tickets on VenueKings.com?
While we are looking to add in this feature in the future, unfortunately we do not currently have a re-sale option available on our site. If you have tickets you need to sell, we recommend selling them to a friend, colleague or searching online for alternative options.

CANCELLATION POLICY

Can I cancel my order after it is placed?
All sales are final, there are no refunds or exchanges. If you can no longer attend your event, we recommend selling them online or to somebody you know. Unfortunately, for security reasons, Venue Kings can not take any tickets back after they have been delivered. If you have any more questions please read our Terms of Service.

Will I get a refund if my event is rescheduled, rained out, or postponed?
All sales are final. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled or postponed events. In the case that new tickets are required it is the customer’s responsibility to contact Venue Kings.

If my event is cancelled, will I receive a refund?
If your event is cancelled and not rescheduled, you will receive a full refund. If the tickets you received were hard copy tickets, we may need them to receive a refund from the venue. Please keep any hard copies for a minimum of 30 days after the scheduled event date. If you have not heard from us within 48 hours of the announcement, please contact us.

Can I return my tickets or exchange them for an event on a different date?
There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you place your ticket order, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.

TICKET INFORMATION

Why can't I see seat numbers?
Venue Kings lists tickets from our own inventory as well as from other sellers on our website. We do not always know seat numbers. In addition, sellers have the option not to disclose exact seat locations.

Are the seats that I am buying together/side-by-side?
We guarantee the tickets you purchase will be seated together when they are purchased together. We recommend calling us if you would like to add tickets to a previous order and we will do our best to make that happen. It is also important to note that some tickets may not appear to be together when in fact they are. For example, some venue’s (especially theaters) will label their seats in odd or even numbered seating depending on the side of the venue your tickets are for.

The listing I want includes more tickets than I need, but I can’t order a specific number of tickets?
When we list tickets we often offer quantities that can be selected so we are not left with a single ticket. Single tickets are much more difficult to sell on their own. We try to sell even sets of tickets whenever possible. That could be 2,4,6,8 in an 8 pack of tickets, or 1,3,5,7 in a seven pack of tickets.

What if my tickets are lost or stolen?
When you receive your tickets keep them in a safe place. Unfortunately, Venue Kings cannot guarantee that tickets can be replaced if they are lost, stolen, or damaged. In some instances tickets can be reprinted, and Venue Kings will do its best to replace your tickets, but it is not always possible and cannot be guaranteed. Please also note that direct sunlight and heat can damage some tickets.

The name on the ticket is not mine, is the ticket still valid?
Yes, the name on the ticket does not matter, the tickets will still be valid. All E-Tickets are completely transferable and the name on the ticket is simply the original purchaser or the season ticket holder.

I received different tickets than what I ordered, was there a mistake?
Tickets delivered are guaranteed to be identical, comparable, or better than the tickets specified in the order. The determination of what constitutes a comparable or upgraded ticket is at the sole discretion of Venue Kings. If we need to change or upgrade your tickets we will usually call you to approve the change/upgrade.

PRICING

How are prices determined? Why is the price I paid different than the price on my tickets?
The ticket industry is competitive and prices are constantly updating based on availability and demand. Venue Kings is always watching the market and will change prices and strategies to stay competitive and sell tickets. We price our tickets based on market value and not the original printed value. For this reason, the price indicated on the ticket can be lower or sometimes higher than what customers paid.

Why are the same tickets for sale at different prices?
All Venue Kings tickets are priced by Venue Kings staff whereas tickets listed by other sellers will be priced by them and therefore will usually be a little higher.

How is the service fee determined?
The service fee covers our operating costs and enables us to include things like premium customer service that includes extended business hours, technology upgrades and maintenance, and inventory to sold out events. The service fee is charged as percentage based on subtotal costs and can be updated with changing costs of operations.

Service fees are an industry standard and Venue Kings still competes with the best ticket prices in the market. Primary and secondary markets alike will charge a similar fee upon checkout.

Will ticket prices go down as the event approaches?
At Venue Kings we price our tickets based on market value, so there is no way to predict if the prices will be higher or lower than what they are currently listed at, or if we will still have inventory. We recommend buying tickets as early as possible to ensure attendance, regardless of market fluctuations.

Is it possible to split an order between multiple forms of payment?
Unfortunately, we do not support multiple forms of payment on one order. Each order must be placed using a single credit card.

Do I have to pay any taxes?
Certain events are subject to a tax, (for example, events in Canada). For events which include a tax charge, the amount will be calculated and displayed at the last step of the checkout process.

Why am I being charged shipping when I bought e-Delivery tickets?
We have a standard delivery fee of $7.99 for any eDelivery, Flash, or Mobile Transfer ticket. Any hard copy tickets that need to be shipped/mailed will have a higher fee to cover the FedEx air bill.

DELIVERY

How will I get my tickets?
Each order will have a different delivery method, which will be indicated throughout the checkout process and on your confirmation email. The four types of delivery methods are E-Delivery, Mobile Transfer, Flash Seats, and Physical Tickets.

What is E-Delivery?
Email tickets are the new alternatives to traditional, hard-stock paper tickets. These tickets are valid and are generally emailed in PDF format. They contain the barcode that the venue attendant will use to scan for admittance into the venue. Some venues can scan the barcode off your mobile device and others need the tickets printed off. To be safe we recommend printing off the tickets or contacting your venue directly. The file in your Venue Kings account can be viewed through Adobe Reader and printed.

What does “Instant Download” mean?
Tickets designated as "Instant Download" will be available as electronic tickets typically within a few minutes after your order is confirmed. Some orders may require additional verification that will be initiated immediately upon receiving your order. When your order is confirmed, you will receive an email with download instructions for your tickets. These tickets generally come in PDF format and contain the barcode that the venue attendant will use to scan for admittance into the venue. The file can be viewed through Adobe Reader and printed. Please note if you receive a QR Code ticket in your account, these must be shown on a mobile device at the venue.

What are “Mobile Transfer” tickets?
Mobile transfer tickets are an alternative ticket delivery method that is becoming more popular with venues. Your tickets will be transferred to the same email address used to place your order. You will receive an email from the team or venue with “Your Ticket Transfer Offer” or “Anthony sent you Tickets” in the subject line. Just click the link in the email and follow the instructions provided to get your tickets.

When your transfer is ready, you will receive an email from Venue Kings directing you to your account to download further instructions.

What are “Flash Seats”?
Flash Seats are an alternative ticket delivery method that are popular with specific teams and venues. Your tickets will be transferred via FlashSeats.com to the same email address used to place your order. If you’ve never used Flash Seats before, it’s easy and free to register on Flashseats.com. Your tickets will be waiting there for you once you create an account (make sure to use the same email address you used to make your purchase).

When your Flash Seats are ready, you will receive an email from Venue Kings directing you to your account to download further instructions.

What are “Physical Tickets”?
Physical tickets are hard copy tickets that are shipped to you via FedEx Priority. If you are purchasing physical tickets, please ensure the delivery address on your order is accurate and correct. If your event is within 1-3 days of placing the order, we may need to set up a local pick-up option for you.

Venue Kings will provide you with your FedEx tracking number as soon as it is available.

Can my tickets be shipped to a PO Box?
We use FedEx and UPS for all deliveries and because they require signatures for all shipped tickets they will not deliver to PO Boxes.

I just placed an order for physical tickets, when should I expect my tickets to arrive?
In most cases, tickets will ship on the day that the order is confirmed. It is important to note that FedEx delivery options are based on the date the tickets are ready to ship, rather than the day they are purchased. Certain tickets may not be available. This is often the case with season tickets or fan club tickets, as they have not yet been printed by the team or box office. Tickets are 100% Guaranteed to be delivered before the event. Once the tickets are ready for shipment, we will send an Email that includes a FedEx tracking number. This allows customers to track tickets every step of the way

Why haven't I received my tickets yet?
We try to send out all our tickets within 24hrs of an order being placed whenever possible. Some ticket providers have delivery delays and therefore we cannot ship tickets until the team releases them. A Delivery delay occurs when certain ticket providers such as teams, venues, and primary ticket sellers withhold tickets until closer to the event. These delays vary depending on what is set in place by ticket holders

What if I have missed my FedEx delivery?
FedEx will make three delivery attempts on consecutive business days. Venue Kings requires an adult signature for all ticket shipments and FedEx will not release the package until it is signed for. If the customer or an adult over the age 21 is unable to sign for the package at the delivery address, please call 1-800-GO-FEDEX (1-800-463-3339) and provide the FedEx Tracking number to arrange pickup at a local FedEx Office. A valid photo ID of the recipient is required, as well as the tracking number used to ship the package. If no one is available to sign for the tickets, FedEx will return the tickets to Venue Kings. An additional shipping charge will be applied if the tickets require reshipment.

How can I track delivery of my tickets?
After we ship tickets via courier we email the tracking number to customers so they can track their tickets. You can track FedEx deliveries here and UPS deliveries here by typing in your tracking number.

I lost the email to download my tickets. How can I have another email sent?
If you log into your Venue Kings account, and navigate to Orders under your account, you will find an option to download your tickets.

I do not have a printer how do I print my E-Tickets?
If you do not have a printer you can ask a friend or family member if they can print your tickets for you, or you can print them at work, or print them at your local library, Kinkos, or any office supply store such as Staples or Officemax. To use these options you may not have access to your email and may need to download and save your PDF ticket files to a flash drive. Your tickets do not have to be printed in colour to be valid.

I'm having trouble downloading and printing my tickets. How do I retrieve them?
To print your tickets, make sure you download the PDF file from your account to your desktop. Then open the file and select “Print” from the Adobe Reader “File” menu. If you cannot download the tickets you might have to temporarily disable your pop up blockers and/or enable Cookies, Javascript, and Adobe Plugins. If you cannot open the file once you have it downloaded check to see if you have the latest version of Adobe Reader installed on your computer.